Refund and Returns Policy

Last Updated: September 15, 2026

Thank you for shopping with Veloria Fashion House. We want you to be satisfied with your purchase. If you are not completely satisfied, please review our return and refund policy below.

1. Return Period

We accept eligible return requests within 30 days of the date you receive your order.

To be eligible for a return, the item must be unused, unworn, unwashed, undamaged, and in its original condition with all original tags and packaging attached.

Items showing signs of wear, washing, alteration, stains, odors, damage, or missing tags may not be eligible for return.

2. How to Request a Return

Before returning any item, please contact our customer service team at:

Email: serve@veloriafashionhouse.com

Please include the following information in your return request:

  • Your order number
  • Your full name
  • The email address used to place the order
  • The item(s) you wish to return
  • The reason for the return
  • Clear photos if the item is damaged, defective, or incorrect

Please do not send your return package before contacting us. Our customer service team will provide the appropriate return instructions after reviewing your request.

3. Return Shipping Costs

If you are returning an item because you changed your mind, ordered the wrong size or color, or no longer want the product, return shipping costs will generally be the customer's responsibility.

If you received an incorrect, damaged, or defective item due to an error on our part, please contact us with clear photos of the issue. After verification, we will provide an appropriate solution and, where applicable, cover reasonable return shipping costs.

4. Non-Returnable Items

For hygiene, safety, or other applicable reasons, certain items may not be eligible for return, including:

  • Underwear and intimate apparel
  • Swimwear without the original hygiene protection
  • Worn, washed, altered, stained, or damaged clothing
  • Items without their original tags
  • Personalized or customized products
  • Gift cards
  • Items clearly marked as final sale or non-returnable before purchase

This does not affect any rights you may have under applicable consumer protection laws.

5. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.

Send your order number and clear photos showing the issue to serve@veloriafashionhouse.com. Our team will review the situation and provide an appropriate solution.

6. Size and Color Differences

Please review the product description and size chart carefully before placing your order.

Minor measurement differences may occur due to different measuring methods. Product colors may also appear slightly different depending on lighting, photography, and your device or screen settings.

7. Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If your return is approved, your refund will generally be issued to your original payment method.

Original shipping charges are generally non-refundable unless the return is caused by an error on our part or otherwise required by applicable law.

8. Refund Processing Time

After your refund has been approved, please allow approximately 5–10 business days for the refund to appear in your account.

Processing times may vary depending on your bank, card issuer, or payment provider.

9. Exchanges

If you would like to exchange an item for a different size, color, or product, please contact us at serve@veloriafashionhouse.com.

Exchange options are subject to product availability. Our customer service team will provide instructions based on your order and location.

10. Order Cancellations

If you need to cancel or modify your order, please contact us as soon as possible after placing your order.

We will try our best to accommodate your request. However, once an order has entered processing, fulfillment, or shipment, we may no longer be able to cancel or modify it.

11. Return Packages

Customers must follow the return instructions provided by our customer service team.

We recommend using a trackable shipping service for returns. Veloria Fashion House cannot be responsible for return packages that are lost before they are received by the designated return facility.

Please do not send returned products directly to our company address unless our customer service team specifically instructs you to do so.

12. Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us:

Brand: Veloria Fashion House
Company: Xiamen Yuyingde Hotel Management Co., Ltd.
Legal Representative: Wu Sixi
Email: serve@veloriafashionhouse.com
Phone: +86 193 8668 9376
Address: Room 801, No. 3 Jinzhong Road, Huli District, Xiamen, Fujian, China