Privacy Policy

Last Updated: September 15, 2026

Welcome to Veloria Fashion House. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, place an order, create an account, contact us, or otherwise use our services.

Veloria Fashion House is operated by Xiamen Yuyingde Hotel Management Co., Ltd. By accessing or using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect information including:

Your name, billing address, and shipping address
Email address and telephone number
Order, purchase, and transaction information
Payment-related information
Account information if you create an account
Customer service communications and inquiries
IP address, browser type, device information, and operating system
Website activity, pages viewed, and interaction data
Cookie and similar technology information

2. How We Use Your Information

We may use your personal information to:

Process, confirm, and fulfill your orders
Arrange shipping and delivery
Process payments, refunds, and other transactions
Provide customer service and respond to inquiries
Send order confirmations and shipping updates
Maintain and improve our website and services
Personalize your shopping experience
Prevent fraud, unauthorized transactions, and security incidents
Analyze website performance and customer experience
Send promotional communications where permitted by law and your preferences
Comply with applicable legal, tax, accounting, and regulatory requirements

3. Payment Information

Payments may be processed through third-party payment service providers. Depending on the payment method you choose, your payment information may be collected and processed directly by the applicable payment provider.

We do not necessarily receive or store your complete credit or debit card information. Third-party payment providers process your information according to their own privacy policies and security practices.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to operate our website, remember your preferences, understand how visitors use our website, improve performance, and measure the effectiveness of marketing activities.

You may manage or disable certain cookies through your browser settings or, where available, through the cookie preference tools provided on our website. Please note that disabling certain cookies may affect website functionality.

5. How We Share Your Information

We may share personal information with trusted third parties when reasonably necessary to operate our business and provide our services, including:

Payment processors and financial service providers
Shipping carriers, warehouses, and fulfillment partners
Website hosting and technology providers
Analytics and marketing service providers
Customer service and communication providers
Professional advisers such as accountants, auditors, and legal advisers
Government authorities where disclosure is required by applicable law

We do not sell your personal information for money. However, certain advertising or analytics activities may be considered a "sale," "sharing," or targeted advertising under some privacy laws. Where applicable, you may have the right to opt out of these activities.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, maintaining business records, providing customer support, preventing fraud, resolving disputes, and complying with legal obligations.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure.

8. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information, including the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of certain personal information
Request information about how your data is used or disclosed
Object to or restrict certain processing activities where applicable
Withdraw consent where processing is based on consent
Opt out of certain marketing communications
Opt out of certain data sharing or targeted advertising where applicable

To exercise an applicable privacy right, please contact us at serve@veloriafashionhouse.com. We may need to verify your identity before processing certain requests.

9. Marketing Communications

If you have chosen to receive promotional emails from us, you may unsubscribe at any time by using the unsubscribe option included in the email or by contacting us.

Even if you unsubscribe from promotional communications, we may still send important non-promotional messages related to your orders, payments, account security, or customer service requests.

10. International Data Transfers

Our customers, service providers, and business operations may be located in different countries. As a result, your personal information may be transferred to or processed in countries outside your place of residence.

Where required by applicable law, we take appropriate measures designed to protect personal information transferred internationally.

11. Children's Privacy

Our website and services are not intended for children under the age required to provide valid consent under applicable law. We do not knowingly collect personal information from children in violation of applicable privacy laws.

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy, security, or content practices of third-party websites. We recommend reviewing their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, technologies, or legal requirements.

When changes are made, we will update the "Last Updated" date at the top of this page.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Brand: Veloria Fashion House
Company: Xiamen Yuyingde Hotel Management Co., Ltd.
Legal Representative: Wu Sixi
Email: serve@veloriafashionhouse.com
Phone: +86 193 8668 9376
Address: Room 801, No. 3 Jinzhong Road, Huli District, Xiamen, Fujian, China