Shipping Policy

Last Updated: September 15, 2026

Thank you for shopping with Veloria Fashion House. We are committed to providing a reliable and convenient delivery experience. Please review our Shipping Policy below for information about order processing, shipping times, tracking, and delivery.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays may be processed on the next business day. During holidays, promotional events, or periods of high order volume, processing may take slightly longer.

2. Shipping Destinations

Veloria Fashion House offers shipping to many international destinations. Shipping availability may vary depending on the destination, product, carrier availability, and applicable shipping restrictions.

If we are unable to ship an order to your destination, we will contact you using the information provided with your order.

3. Estimated Delivery Time

Estimated delivery times vary depending on your destination and the shipping method available for your order.

  • Order Processing: 1–3 business days
  • Standard Shipping: approximately 7–15 business days

These delivery times are estimates and are not guaranteed. Actual delivery times may vary due to customs processing, carrier delays, weather conditions, public holidays, local delivery conditions, or other circumstances outside our reasonable control.

4. Shipping Costs

Shipping costs, where applicable, will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on the destination, order value, package size, weight, and available shipping method.

5. Order Tracking

When tracking information is available, you will receive a shipping confirmation containing your tracking number or tracking details after your order has been dispatched.

Please allow some time for the carrier's tracking system to update after receiving your tracking information.

6. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully check your recipient name, street address, apartment or unit number, city, postal code, country, email address, and telephone number before completing your purchase.

If you notice an error in your shipping information, please contact us as soon as possible at serve@veloriafashionhouse.com.

Once an order has been shipped, we may not be able to change the delivery address.

7. Delayed Shipments

Although we work to have orders delivered within the estimated timeframe, occasional delays may occur due to circumstances outside our reasonable control.

These circumstances may include customs inspections, transportation disruptions, severe weather, peak-season demand, public holidays, carrier delays, or local delivery issues.

If your order appears to be significantly delayed, please contact our customer service team and we will assist you in checking the available shipping information.

8. Customs, Duties, and Taxes

International orders may be subject to import duties, customs fees, taxes, or other charges imposed by the destination country or region.

Unless otherwise stated during checkout, such charges may be the responsibility of the recipient. Customs policies vary by country, so customers should check local requirements when necessary.

9. Lost or Missing Packages

If your tracking information shows that your package has not been delivered within a reasonable period, please contact us at serve@veloriafashionhouse.com.

Please provide your order number and tracking information so that our customer service team can assist you with the issue.

10. Packages Marked as Delivered

If tracking shows your package as delivered but you cannot locate it, please first check around the delivery location, with household members, neighbors, building management, or the local carrier.

If you are still unable to locate the package, please contact us and we will assist you with the available next steps.

11. Returned or Undeliverable Packages

Packages may be returned to the sender or shipping facility due to an incorrect or incomplete address, unsuccessful delivery attempts, refusal of delivery, or other delivery-related issues.

If this occurs, please contact our customer service team. Additional shipping charges may apply if reshipment is requested and the delivery failure was caused by incorrect information provided by the customer.

12. Contact Us

If you have any questions about shipping, delivery, or tracking your order, please contact us:

Brand: Veloria Fashion House
Company: Xiamen Yuyingde Hotel Management Co., Ltd.
Legal Representative: Wu Sixi
Email: serve@veloriafashionhouse.com
Phone: +86 193 8668 9376
Address: Room 801, No. 3 Jinzhong Road, Huli District, Xiamen, Fujian, China

Thank you for shopping with Veloria Fashion House.